This Privacy Policy explains how The Vanilla Issue, the operator of the Vanilla Plaza website (“Site”), collects, uses, and discloses your personal information when you use our Site. By accessing or using the Site, you agree to the terms of this Privacy Policy.
Information We Collect
We collect information about you in the following ways:
a. Information You Provide: When you create an account, make a purchase, or otherwise interact with our Site, we may collect personal information, such as your name, email address, postal address, phone number, and payment information. We may also collect information when you communicate with us, such as through customer support inquiries, user feedback, or participation in surveys.
b. Information Collected Automatically: When you visit our Site, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, device type, referring URLs, and the pages you visit. We may also collect information about your interactions with our Site, such as the duration of your visit and the links you click.
c. Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your use of our Site and to provide you with a more personalized experience. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the information we collect for various purposes, including to:
a. Provide, maintain, and improve our Site and services. b. Process transactions and fulfill orders. c. Communicate with you, such as to respond to your inquiries, provide updates, or send marketing communications. d. Personalize your experience on our Site, such as by showing you relevant content and recommendations. e. Monitor and analyze usage and trends to improve our Site and services. f. Protect the security and integrity of our Site and services. g. Comply with legal obligations and enforce our Terms of Use and other agreements.
How We Share Your Information
We may share your information with third parties in the following circumstances:
a. Vendors and Service Providers: We may share your information with vendors and service providers who help us provide our Site and services, such as payment processors, shipping providers, and analytics providers.
b. Legal Compliance and Protection: We may disclose your information if required by law or if we believe that disclosure is necessary to protect our rights, the rights of others, or the safety of our users or the public.
c. Business Transfers: In the event of a merger, acquisition, reorganization, or similar transaction involving our business, your information may be transferred to the new entity as part of the transaction.
d. With Your Consent: We may share your information with third parties when you give us your consent to do so.
Third-Party Websites and Services
Our Site may contain links to third-party websites and services, and we are not responsible for the privacy practices of such third parties. We encourage you to review the privacy policies of any third-party websites and services you visit.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or as otherwise permitted by law.
Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your information. You may also have the right to object to the processing of your information or to withdraw your consent to the processing of your information. To exercise these rights, please contact us using the contact information provided below.
In addition, you may opt out of receiving marketing communications from us by following the instructions in those communications or contacting us.
International Data Transfers
We are based in Australia, and your personal information may be processed and stored in countries other than your country of residence, which may have different data protection laws. By using our Site, you consent to the transfer of your information to these countries.
Children’s Privacy
Our Site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, and we will post the updated policy on this page. Your continued use of the Site following the posting of any changes to the Privacy Policy constitutes your acceptance of those changes.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected].